Catch Up support

Questions about installing, using or paying for Catch Up? Email us and we'll help.

Last updated November 5, 2026

Contact support

emillykkeg@gmail.com

We reply within 2 business days.

No account needed. Tell us your Slack workspace name if your question is about a specific workspace.

Getting started

1
Mention @catchup help in Slack to see every command.
2
Choose the workspace settings, such as the Posting Channel, the Workspace Channels and the language, with @catchup setup or /catchup-setup. Only Slack admins and the person who installed Catch Up can change them.
3
Mention @catchup in a channel or thread for a summary that only you can see. Add a number of days, for example @catchup 3, or public to share it with the channel.
4
Set your own language, default number of days and Preferred Channels with @catchup configure. Then DM Catch Up to summarise all your Preferred Channels at once.

Scheduled Summaries

A Scheduled Summary is posted to the Posting Channel automatically and covers all the Workspace Channels. A Slack admin or the person who installed Catch Up turns it on in @catchup setup and picks Weekdays or Weekly, the hour and the timezone. The Basic plan includes Weekly only.

Each Scheduled Summary uses one Credit. If the workspace runs out of Credits, the Schedule pauses and resumes when Credits are added. Mention @catchup status to see whether it's on and when the next one is due.

Private channels

Catch Up can only read private channels it has been invited to. Run /invite @catchup in the private channel, then mention @catchup there.

If you add a private channel to the Scheduled Summary, its summary is visible to everyone in the Posting Channel.

Uninstalling and deleting your data

1
In Slack, open Apps and choose Manage.
2
Open Catch Up.
3
Click Remove.

Uninstalling immediately deletes the workspace's stored settings and bot token, and all users' personal settings. Catch Up never stores message text, files or summaries, so there is nothing else to delete in Slack.

Uninstalling does not cancel your subscription or delete your Catch Up account. To delete your account, email emillykkeg@gmail.com.

Cancelling your subscription

Sign in to your dashboard and cancel the plan. Your subscription stays active until the end of the current billing period, or the end of the free trial if you're still in it, and you won't be charged again.